1. Introduction

This manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("PAIA"). The purpose of PAIA is to give effect to the constitutional right of access to any information held by the State and any information held by another person that is required for the exercise or protection of any rights.

2. Company Details

Name: Flippy Homes (Pty) Ltd
Registration Number: [Registration Number]
Physical Address: South Africa
Postal Address: South Africa
Telephone: +27 65 524 9286
Email: info@flippyhomes.co.za

3. Information Officer

Name: Information Officer
Email: paia@flippyhomes.co.za
WhatsApp: +27 65 524 9286

4. Guide on How to Use PAIA

The South African Human Rights Commission (SAHRC) has compiled a guide containing information to assist persons wishing to exercise their rights in terms of PAIA. The guide is available from the SAHRC at:

Website: www.sahrc.org.za
Email: paia@sahrc.org.za

5. Records Held by Flippy Homes

The following categories of records are held by Flippy Homes:

5.1 Company Records

• Registration documents
• Memorandum of Incorporation
• Minutes of meetings
• Financial statements

5.2 Human Resources Records

• Employment contracts
• Personnel files
• Disciplinary records
• Training records

5.3 Client Records

• User account information
• Property listing data
• Transaction records
• Correspondence

5.4 Financial Records

• Accounting records
• Banking records
• Tax records
• Insurance records

6. Request Procedure

A person requesting access to a record of Flippy Homes must complete the prescribed form (Form C) and submit it to the Information Officer. The form must be accompanied by the prescribed request fee.

The Information Officer will respond to the request within 30 days. If the request is granted, a further access fee may be payable.

7. Grounds for Refusal

PAIA sets out various grounds on which a request for information may be refused. These include:

• Protection of privacy of a third party
• Protection of commercial information
• Protection of confidential information
• Legal privilege
• Safety of individuals

8. Remedies

If a request for access to information is refused, the requester may lodge an internal appeal within 60 days. If the internal appeal is unsuccessful, the requester may apply to a court for appropriate relief.

9. Availability of the Manual

This manual is available on our website at flippyhomes.co.za/paia-manual and at our offices during normal business hours.

10. Updates

This manual will be updated from time to time as required by law or as our business practices change.